Frequently Asked Questions
Buying Kobelco parts & used machines from Huahe Group — the essentials in one page
Are your parts genuine Kobelco parts?
Yes. Huahe Group is a member of the authorized Kobelco dealer network responsible for Shandong, Hunan and Guangxi. Parts supplied through us are genuine Kobelco parts, and every inquiry is priced through our in-house DMS system.
How do I get a price for a part number?
Send us the part number (e.g. YN15V00037S109) via WhatsApp or email — use the search box on our homepage or any part page. Our parts specialist replies with stock, price and lead time within 24 hours.
I only know my machine model, not the part number. Can you help?
Yes. Send your machine model and serial number (for example SK210-10, serial XXXXX). Our KOBELCO World Skill Contest champion technicians will identify the correct part numbers for you.
What is the minimum order quantity (MOQ)?
No strict MOQ — single parts are welcome. Overhaul kits and bulk orders get package pricing; dealers and distributors enjoy tiered prices.
Which payment methods do you accept?
T/T bank transfer is standard. For established partners, L/C and other terms can be discussed. Proforma invoice provided before payment.
How do you ship internationally?
We ship worldwide by international express (DHL/FedEx) for small parts, and by sea (container, flat-rack) or air freight for large volume — from Chinese ports near our three provincial warehouses.
How long does delivery take?
In-stock parts are dispatched within 2-3 working days after payment. Sea freight typically takes 15-40 days depending on the destination; express takes 5-7 days.
Can you supply parts for old Kobelco models like SK200-6 or SK250-8?
Yes. Our catalog covers current and legacy models including SK200-6/6E, SK250-8, SK200-8, SK210-10 and the newest -12 series. If a number is discontinued, we confirm the superseded replacement number through DMS.
Do you sell used Kobelco excavators?
Yes — used machines are sold worldwide with verifiable service records, professional refurbishment, export compliance and logistics handled one-stop. See the Used Machines page.
Do you provide technical support outside China?
Yes. Our champion technical team provides remote fault diagnosis, repair guidance and maintenance training worldwide, and can discuss on-site service for major projects.
What if the part I ordered doesn't fit?
Send us the machine model and serial number before ordering and we verify fitment first. If a genuine discrepancy happens on our side, we arrange replacement or correction — our service reputation spans 20+ years.
Which languages can you communicate in?
Chinese, English, Russian, Spanish, French, Arabic, Indonesian and Burmese — our website and team welcome inquiries in all of these languages.